Contact — QINSEN

Email

[email protected]
Replies within two business days.

Hours

Monday to Friday, 9:00–17:00 Pacific.
Email only — there is no phone line.

Based in

Irvine, California
United States.

What we can help with

Which piece in the line fits a particular need, and how two similar styles differ.
How to read a measurement, and which size to take between two.
A factual correction: a wrong price, a broken link, a description that does not match the label.
Press and partnership enquiries.

What we cannot help with

Because the order is placed and fulfilled by our retail partner, we have no access to it. Order status, tracking, a delayed or damaged parcel, a refund, an exchange or a cancellation all have to go to that partner through the account you ordered with. Writing to us first only adds a day.

Before you write

The FAQ covers most of what arrives in the inbox, and the size guide covers sizing. If your question is about a specific garment, include the reference code from the bottom of its page — it is the fastest way for us to look at exactly the same listing you are.